At VossArte, your satisfaction comes first. Here you will find our transparent refund and return policy.

Right of Withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you took possession of the goods.

Reasons for Return We accept returns for:

• Defective products
• Damaged goods
• Wrong items delivered
• Items that do not match the description

Return Process

1. Inspect your goods within 48 hours of receipt
2. In case of defects, contact us immediately at vossarteshop@gmail.com
3. Use our return form (see below)
4. Send the completed form to vossarteshop@gmail.com with the subject line "Return - [Your Order Number]"

Return Conditions

• For defective items: return in the condition received
• Other returns: product must be resalable and in original packaging

Refunds

• Processed within 14 days of receiving the return
• Refunded to the original payment method
• Full refund for approved returns

Shipping Costs

• For defective or incorrect items: free return shipping
• In other cases: return shipping costs are borne by the customer

Sale Items Discounted items can only be returned in case of defects.

Gift Items Refunds for gift items are issued as store credit.

Dispute Resolution The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/ We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Return Steps

1. Fill in the return form
2. Send it by email to vossarteshop@gmail.com
3. Wait for our confirmation and instructions
4. Pack the item carefully
5. Include a copy of the return form
6. Send to the address provided

For any questions, please reach us at: Email: vossarteshop@gmail.com Phone: +33 6 63 89 80 39