Last updated: August 12, 2024

At VossArte, we prioritize getting your artwork to you quickly and safely. Here's all the important information about our shipping:

Delivery Times

• Processing time: 2-3 business days
• Shipping duration: 2-6 business days after dispatch
• Total delivery time: 4-9 business days from order

Shipping Costs Good news! Shipping is free for all orders, regardless of order value or weight. Shipping costs are included in the product price.

Order Tracking

1. After dispatch, you'll receive a shipping confirmation email containing:
   • Your order summary
   • A tracking link to follow your package
2. How to track your shipment:
   • Click the link in your shipping confirmation
   • Visit the UPS website directly: https://www.ups.com/track?loc=de_DE
   • Enter your tracking number

Delivery Address

• Please ensure your delivery address is complete and correct
• Contact us immediately for address changes after ordering
• We cannot be held responsible for delays due to incorrect addresses

Delivery Areas We deliver to Germany, Austria, and Switzerland. For other countries, please contact us directly.

Package Receipt

1. Check the package for damage upon delivery
2. Note any visible damage on the delivery slip
3. Report shipping damage within 48 hours

Frequently Asked Questions Q: Can I change my delivery address after ordering? A: Yes, contact us immediately by email: vossarteshop@gmail.com

Q: What happens if I'm not home? A: UPS will leave a notification with further instructions.

Q: Are shipments insured? A: Yes, all shipments are fully insured.

For any shipping questions, reach us at: Email: vossarteshop@gmail.com Phone: +33 6 63 89 80 39

Your VossArte Team